Creating an account is free and only takes a few seconds. Simply enter your Email and a Password using the Activate now button at the top of this page, or click on any Start earning button in the Ways to earn section.

Upon sign-up, 250 Welcome Points will be automatically loaded onto your Account balance and you'll be able to manage your Rewards and Referrals whenever logged in to your Loyalty account page.

It's most likely because you didn't activate your Account yet. Making purchases on our website doesn't require you to activate your account. It’s easy and free, just enter your Email and a Password by clicking the Activate Now button at the top of this rewards page, or click Start earning on any widget within the Ways to earn section.

Always make sure you use the same email address your used for past purchases when activating your account.

Once your Account is active, your Bonus Rewards Points will be immediately available and can be redeemed on your next purchase.

Quickly build your points balance by completing the quicck and easy activities in the Ways to earn section.

No. If you already have an Account, then you have automatically been enrolled into Refuel Rewards and your points balance will be immediately available. Simply log into your account via any of the Log In buttons on the rewards page to see it.

Trouble Logging In?

If you think you have an Account, but the system says your email is 'not recognised' then please make sure you're using the correct email. Otherwise, it's likely you haven't actually activated your Account yet - shopping on our website doesn't require you to create an account, so you may have shopped with us many times before, but not elected to create a formal Account.

Creating an account is free and only takes a few seconds. Simply enter your Email and a Password using the Activate now button at the top of this page, or click on any Start earning button in the Ways to earn section.

Upon sign-up, 250 Welcome Points will be automatically loaded onto your Account balance and you'll be able to manage your Rewards and Referrals whenever logged in to your Loyalty account page.

There are many ways... from creating an Account to sharing Reviews and more. Simply have a look at the Ways to earn section on the rewards page to quickly build your balance with completing the activities.

When you sign up, we'll immediately add Bonus Reward points to your balance and from there you can also take advantage of all of the ways to earn - use as many of them as you wish. It’s a great way to build your balance quickly and regularly.

Best of all, for every £1 you spend you’ll get 10 Refuel points - these are added to your balance immediately after Checkout.

Spending them is easy too... from Free products to discounts, money-off coupons or on exclusive promotions. Simply check your balance, select the Reward you'd like to redeem and it'll be added to your basket.

Yes. When you sign up your Account will be credited with Bonus Reward points which can be used immediately. There are loads of ways you can build up your Refuel points balance, from leaving a Review to sharing on Social and for having a Birthday! Take a look at the Ways to Earn and take advantage of as many as you like.

Points earned from a purchase will be added to your balance straight after Checkout, ready for your next visit.
So long as you have enough Points for the Rewards you want to Redeem, you can use them.

One Reward can be redeemed per order.

You can choose to redeem as many Rewards as your points balance will allow. Those Rewards will be 'saved' for you to redeem on future orders (one Reward per order). You can see these by clicking on 'Your Rewards' within the Re-Fuel window and you can choose to 'Add to Cart' by clicking on their respective yellow buttons or by copy & pasting their unique codes at checkout.

Some Rewards may require a minimum order value before you can redeem them (Details of all Rewards are found in the Rewards window at the bottom of the screen.)

So long as you have the Points you need, you can redeem a Reward - each and every time you place an order.

Refuel Rewards are not available to any Veloforte Retail, Event, Trade or Sponsorship partners. All Terms & Conditions and Policies can be viewed here.

Yes. You can transfer your Refuel points at the rate of 100 points for £1. Use the Variable Rewards Slider at Checkout to choose how many of your points you'd like to redeem.
There is a minimum order value of £10 required to redeem this way.

You can't transfer your balance to someone else's Account. Your Refuel points are yours only.

Once you have created an Account, your Refuel Rewards are accessed via the Rewards page.

You'll be able to see what your balance is and what Rewards are available to redeem. As you use or build your Refuel points balance, you'll be kept up to date via email so you can be sure of exactly what your account looks like and never miss exclusive Membership Perks such as promotions, invites or events.

You can view all the relevant Terms & Conditions and Policies by clicking here.

Not at the same time.
If you have a Discount code you can choose to use it or redeem Reward Points at checkout, but you cannot use them both together.

Every purchase you make will add Refuel points to your balance - whether that’s on full-price or discounted purchases. You get the full value of the items (before any discount is applied) at the rate of 10 points for every £1.