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Delivery & Returns

We are processing and fulfilling all orders normally.

Orders placed before 3pm UK time will be dispatched same-day. 
We use a mix of Royal Mail and ParcelForce services.

 

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** Royal Mail Industrial Action - 8th & 9th September 2022**
Please be aware that the next round of both Royal Mail & ParcelForce Industrial Action is due to take place.
Regrettably, this action (that is out of our control) will no doubt affect the typical delivery lead-times of all orders.

We will be working very hard during this time to get your order out to you as quickly as possible and apologise for any delays or inconvenience their Industrial Action may cause.
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What to expect in your box

Our products travel perfectly. Each order comes hand-wrapped and carefully packed into a sturdy cardboard box. It should reach you in perfect condition. 

A sustainable approach to packing
To help avoid waste we use recyclable materials and the minimum of packaging. Therefore, multiple items may be consolidated into a single box. Please let us know if your items are a gift or if you require them to remain in separate boxes.

 

Delivery to United Kingdom

Free Standard UK Delivery
Available on all UK orders over £30

Price

Timings

Dispatched

Free

 4-6 working days

via Royal Mail


1st Class UK Delivery Upgrade
(Subject to availability. Options shown at Checkout)

Price

Timings

Dispatched

£0.99

1-2 working days

via Royal Mail


Standard UK Delivery
Applied to all UK orders under £30

Price

Timings

Dispatched

£2.99

4-6 working days

via Royal Mail

ParcelForce 24 
(Subject to availability. Options shown at Checkout)

Price

Timings

Dispatched

From £3.49

 Next Working Day

via ParcelForce

Delivery to EU Countries

We have temporarily suspended all European Shipping due to severe customs charges and delays. We are working hard to develop a European-wide delivery service and expect to launch it in late 2022. 

Delivery to non-EU European Countries

All non-EU European country delivery services remain unaffected by Brexit. We offer the below Standard Delivery rate:

Standard European Delivery - Non EU:

**Overseas orders may be subject to local taxes & duty fees.**

Price

Timings

Dispatched

From £9.99

 7 working days

via Royal Mail

 

Delivery to Rest of World incl. USA & Canada

**Overseas orders may be subject to local taxes & duty fees.**
Price  Timings Dispatched
From £8.99 5-7 working days via Royal Mail

We ship every day to customers all over the world.

If you'd like to discuss an order, please use our Live-Chat service. Prices are variable (depending on weight & Country) and are applied by the Carriers at checkout. 

Weekend Orders & Delivery

Orders placed before 3pm on a Weekday are typically dispatched same-day. Orders placed over the Weekend (or Bank Holiday) will be processed & dispatched on the following Working Day.
Carriers often deliver on a Saturday morning but this is not guaranteed, there is no Sunday delivery.

Returns, Exchanges & Refunds

We take great pride in the quality of our products. They should reach you in the best possible condition.

We have never had a parcel arrive defective, however, when you receive your box please open it right away, and if there has been any damage or deterioration during transit please email us with pictures to: team@veloforte.com and we will do our best to put it right. 

No Returns, Refunds or Exchanges can be accepted unless we have been informed immediately upon delivery.

We do not offer Refunds or Exchanges outside of the above.