Delivery & Returns
We are processing and fulfilling all orders normally.
Please be aware that the next round of both Royal Mail & ParcelForce Industrial Action is due to take place.
Regrettably, this action (that is out of our control) will no doubt affect the typical delivery lead-times of all orders.
We will be working very hard during this time to get your order out to you as quickly as possible and apologise for any delays or inconvenience their Industrial Action may cause.
Delivery to United Kingdom
Free Standard UK Delivery
Available on all UK orders over £30
Price |
Timings |
Dispatched |
Free |
4-6 working days |
via Royal Mail |
1st Class UK Delivery Upgrade
(Subject to availability. Options shown at Checkout)
Price |
Timings |
Dispatched |
£0.99 |
1-2 working days |
via Royal Mail |
Standard UK Delivery
Applied to all UK orders under £30
Price |
Timings |
Dispatched |
£2.99 |
4-6 working days |
via Royal Mail |
ParcelForce 24
(Subject to availability. Options shown at Checkout)
Price |
Timings |
Dispatched |
From £3.49 |
Next Working Day |
via ParcelForce |
Delivery to EU Countries
**Orders include local taxes & duties**
Free Standard Delivery
Available on all EU orders over €60
Price |
Timings |
Dispatched |
Free |
3-4 working days |
via Deutsche Post |
Standard EU Delivery
Available on all EU orders under €60
Price |
Timings |
Dispatched |
From €6.99 |
3-4 working days |
via Deutsche Post |
Priority Express Delivery
Available on all EU orders under €60
Price |
Timings |
Dispatched |
From €7.99 |
1-2 working days |
via DPD |
Delivery to non-EU European Countries
All non-EU European country delivery services remain unaffected by Brexit. We offer the below Standard Delivery rate:
Standard European Delivery - Non EU:
Price |
Timings |
Dispatched |
From £9.99 |
7 working days |
via Royal Mail |
Delivery to Rest of World incl. USA & Canada
Price | Timings | Dispatched |
From £8.99 | 5-7 working days | via Royal Mail |
If you'd like to discuss an order, please use our Live-Chat service. Prices are variable (depending on weight & Country) and are applied by the Carriers at checkout.
Weekend Orders & Delivery
Orders placed before 3pm on a Weekday are typically dispatched same-day. Orders placed over the Weekend (or Bank Holiday) will be processed & dispatched on the following Working Day.
Carriers often deliver on a Saturday morning but this is not guaranteed, there is no Sunday delivery.
Returns, Exchanges & Refunds
We take great pride in the quality of our products. They should reach you in the best possible condition.
We have never had a parcel arrive defective, however, when you receive your box please open it right away, and if there has been any damage or deterioration during transit please email us with pictures to: team@veloforte.com and we will do our best to put it right.
No Returns, Refunds or Exchanges can be accepted unless we have been informed immediately upon delivery.
We do not offer Refunds or Exchanges outside of the above.
What to expect in your box
Our products travel perfectly. Each order comes hand-wrapped and carefully packed into a sturdy cardboard box. It should reach you in perfect condition.
A sustainable approach to packing
To help avoid waste we use recyclable materials and the minimum of packaging. Therefore, multiple items may be consolidated into a single box. Please let us know if your items are a gift or if you require them to remain in separate boxes.