Delivery & Returns

**Covid-19 Service Update**
We are processing all orders normally.

During UK & EU lock-down Royal Mail & ParcelForce are seeing some delays to their services - their delivery times may be longer than expected.

Our products travel perfectly. Each order comes hand-wrapped and carefully packed into a sturdy card-box.

To help avoid waste we use recyclable packing materials and ship orders with the minimum packaging. Therefore, multi-box orders may be consolidated into a single box so please let us know in the Order Notes window if you’d like yours to remain as a multi-box order.

Delivery to United Kingdom

Free Standard UK Delivery
Available on all UK orders over £15

Price
Timings
Dispatched
Free
 3-5 working days
via Royal Mail


1st Class UK Delivery
Available upgrade for all UK orders over £15

Price Timings Dispatched
£1.99 1-2 working days via Royal Mail


Standard UK Delivery
For all UK orders under £15

Price Timings

Dispatched

£2.99 3-5 working days via Royal Mail

Delivery to European Countries

We ship to all mainland EU & European countries. Prices may vary depending on weight & Country and are applied at checkout. 

Standard EU Delivery

Price Timings Dispatched
From £9.99  3-5 working days
via Royal Mail


Standard European Delivery - Non EU:

Price Timings Dispatched
From £9.99  5 working days
via Royal Mail
 

Delivery to Rest of World incl. USA & Canada

Price  Timings Dispatched
From £8.99 5-7 working days via Royal Mail

We ship regularly to customers all over the world.

If you'd like to discuss an order, please use our Live-Chat (bottom right of your screen) to get in touch. Prices are variable (depending on weight & Country) and are applied by the Carriers at checkout. 

Weekend Orders & Delivery

Orders placed before 3pm on a Weekday are typically dispatched same-day. Orders placed over the Weekend (or Bank Holiday) will be processed & dispatched on the following Working Day.
Carriers often deliver on a Saturday morning but this is not guaranteed, there is no Sunday delivery.

Returns, Exchanges & Refunds

We take great pride in the quality of our products. They should reach you in the best possible condition.

We have never had a parcel arrive defective, however, when you receive your box please open it right away, and if there has been any damage or deterioration during transit please email us with pictures to: team@veloforte.cc and we will do our best to put it right. 

No Returns, Refunds or Exchanges can be accepted unless we have been informed immediately upon delivery.

We do not offer Refunds or Exchanges outside of the above.