Delivery & Returns

**Covid-19 Service Update**
We are processing all orders normally.

All orders placed before 3pm will be dispatched same-day.

Our delivery services are direct to your door.

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** Please Note: The Introduction of a customs border between the UK & the EU has led to a large backlog of parcels, this has therefore caused large delays. Effective immediately, we have unfortunately had to suspend shipping to Europe, we are monitoring this closely & as soon as we feel orders will be able to get to customers safely & quickly, we will resume shipping to the EU. Sorry for any inconvenience. **

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Our products travel perfectly. Each order comes hand-wrapped and carefully packed into a sturdy card-box.

To help avoid waste we use recyclable packing materials and ship orders with the minimum packaging. Therefore, multi-box orders may be consolidated into a single box so please let us know in the Order Notes window if you’d like yours to remain as a multi-box order.

Delivery to United Kingdom

Free Standard UK Delivery
Available on all UK orders over £15

Price	Timings	Dispatched
Free	3-5 working days	via Royal Mail

1st Class UK Delivery
Available upgrade for all UK orders over £15

Price	Timings	Dispatched
£0.99	1-2 working days	via Royal Mail

Standard UK Delivery
For all UK orders under £15

Price	Timings	Dispatched
£2.99	3-5 working days	via Royal Mail

ParcelForce 24

Price	Timings	Dispatched
From £3.49	Next Working Day	via ParcelForce

Delivery to European Countries

Standard EU Delivery

Unfortunately due to severe customs charges, we have temporarily suspended all European Shipping to avoid upsetting European Customers.

We hope to switch EU shipping back on soon. Apologies for the inconvenience.

Standard European Delivery - Non EU:

**Overseas orders are subject to taxes & duty fees.**

Price	Timings	Dispatched
From £9.99	7 working days	via Royal Mail

Delivery to Rest of World incl. USA & Canada

**Overseas orders are subject to taxes & duty fees.**

Price	Timings	Dispatched
From £8.99	5-7 working days	via Royal Mail

We ship regularly to customers all over the world.

If you'd like to discuss an order, please use our Live-Chat (bottom right of your screen) to get in touch. Prices are variable (depending on weight & Country) and are applied by the Carriers at checkout.

Weekend Orders & Delivery

Orders placed before 3pm on a Weekday are typically dispatched same-day. Orders placed over the Weekend (or Bank Holiday) will be processed & dispatched on the following Working Day.
Carriers often deliver on a Saturday morning but this is not guaranteed, there is no Sunday delivery.

Returns, Exchanges & Refunds

We take great pride in the quality of our products. They should reach you in the best possible condition.

We have never had a parcel arrive defective, however, when you receive your box please open it right away, and if there has been any damage or deterioration during transit please email us with pictures to: team@veloforte.com and we will do our best to put it right.

No Returns, Refunds or Exchanges can be accepted unless we have been informed immediately upon delivery.

We do not offer Refunds or Exchanges outside of the above.